Shipping Policy


Pre-Order Status:
Our product is currently available for pre-order exclusively on Kickstarter.

Estimated Shipping Timeline:
We anticipate shipping to begin in October 2024, pending no unforeseen delays.

Shipping Order:
Orders will be fulfilled in the sequence were placed on Kickstarter.

Address Collection:
After the campaign ends, we will send a Kickstarter Backer Survey to collect shipping addresses. Please ensure your details are submitted promptly to avoid delays.

Updates & Tracking:
Backers will receive shipping confirmation and tracking details via email once their order is dispatched.


Note:

For urgent demands, please contact support@recpoint.ai to check whether a faster shipping method is available. And this may create the extra shipping cost.


VAT or import tax included?

Due to the customs policy of different destinations, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax for your shipping destination. But we’ll try our best to declare a comparatively reasonable value for the product. Please let us know if the customs reach out for anything. We may provide our suggestion if possible.

From our previous experience, the following destinations haven’t been charged for import tax including the U.S, Singapore, South Korea and other EU (except remote area) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

If you have further questions, please feel free to email us at support@recpoint.ai, thank you.

 

Received wrong layout/version

If you find that the product layout or version you have received is not what you ordered, please provide an image of the product and tracking number written/printed on paper. Email this to us at support@recpoint.ai within 7 days after the order has been delivered to you.

 

What if my parcel is in shortage, incorrect, or damaged?

If you find your parcel is in shortage, incorrect, or damaged, please contact support@recpoint.ai with the details below:

  • Order Number
  • Photo of package (showing the shipping label)
  • Photo of internal products
  • Detailed description of your situation

We will check the details with the carrier to solve your issue as soon as possible. Once located the reason, we will guide you to later steps in the first place.

 

Additional notice about shipping

This is the client’s responsibility to help with successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

- We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee (according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

- We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.


If it appears as "Delivered" on courier's website (e.g.: DHL) for more than 1 (one) month, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these orders, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 1 (one) month after it has been "Delivered" on courier’s website.

 

For additional questions, shoot us an email at support@recpoint.ai