Please follow these steps and provide relevant information for investigation:​Uninstall the current RECPOINT AI App from your phone.​Download the latest version:​Android 1.5.2: https://www.pgyer.com/recpointai​Apple 1.5.2: Apple Store​Bind your device, make a test recording, and check if the files appear in the transfer list.​If files are still not showing:​① Go to the "Me" page​② Tap "Share Logs" (a file named logs.zip will be generated)​③ Select the Gmail option and send the log file to service@recpoint.ai​Please send us the screen recording of the entire process along with your feedback.​As a token of appreciation, we will extend your membership by 1 month for free.

Please provide the following details for further troubleshooting:​ APP Version (check in App "Settings > About")​ Phone Model & Operating System (e.g., iPhone 15 Pro iOS 18.1)​ Device ID (check in App "Device Information," e.g., SN:S01506XXXXXX)​ Our technical team will immediately analyze the root cause and provide a tailored solution.

Yes. We have submitted version 1.5.1 of the RECPOINT AI app to the Apple App Store. Please update your app, bind your device, make a test recording, and then use the "Share Logs" feature on the "Me" page to send the logs.zip file to service@recpoint.ai.

Absolutely. If you have access to an Android phone, you can download the latest Android version 1.5.1 here: https://recpoint.ai/pages/down. Install the app, bind the device, make a recording, and share the logs with us. Data from Android will be valuable for our investigation.

Please perform the following actions in sequence:​ a. Uninstall the current version of the RECPOINT AI App (this is crucial to clear conflicting data).​ b. Download and install the latest version (1.5.5) via the App Store or this link: https://recpoint.ai/pages/down.​ c. Bind your device.​ d. Create a test recording.​ e. Attempt to transfer the file in the app.​ f. Share your results promptly:​ If files appear and transfer works, let us know right away.​ If issues remain, go to "Me" → "Share Logs" and email the logs to service@recpoint.ai.​ Once the issue is resolved, we will process a full refund with no need to return the device.

We confirm receipt of the log file and our technical team will begin analyzing the data. Based on current progress, we expect a comprehensive solution within 1-2 weeks. In the meantime, you can try:​ Testing your device with another phone if available.​ Downloading the latest version 1.5.3 from the app store to see if it improves performance.​ We will keep you updated on our progress.

We will offer you a free replacement device shipped to the address used in your original order, plus an additional 1-month membership extension as an apology. Please let us know if the new device works properly, and we would appreciate your positive feedback based on the replacement experience.

Due to the high sensitivity of the bone conduction microphone, some ambient noise may be captured. Our team is continuously optimizing the noise reduction algorithm. To minimize unnecessary noise, use the appropriate recording mode:​ "Call Recording Mode" for phone calls or one-on-one conversations.​ "Note Recording Mode" for meetings, lectures, or multi-person environments.​ While audio playback may sound slightly unclear in noisy environments, it does not affect the accuracy of transcription and translation.

We sincerely apologize for the inconvenience. Our team is actively investigating and addressing reported issues. Please check your Kickstarter private messages or email inbox (including the spam folder) for follow-up instructions regarding compensation and troubleshooting. Feel free to reply with any questions or need for further assistance.

The RECPOINT AI App currently supports the following special characters in passwords: ! @ $ % ^ & * . _ -. If you use special characters outside of this set, the system may not recognize them as valid. We recommend creating your password using only the supported symbols listed above. If issues persist after adjusting the special characters, please reply to this email for further investigation.

The "Speaker Label" feature must be enabled before the first transcription of a record file. If the feature was not turned on prior to initial transcription, or if it’s toggled on only after transcription, speaker differentiation will not take effect. Please try these steps:​ Start a new recording with at least two speakers.​ Before transcribing, enable "Speaker Label" in the app settings.​ Proceed with transcription and check if speakers are distinguished (e.g., Speaker A, Speaker B).​ If the issue persists, please let us know, and we will ensure appropriate compensation for the inconvenience.

Here’s a simple registration guide:​ For Apple/iOS Users: We highly recommend using the "Sign in with Apple ID" option for the fastest and most convenient account creation.​ For All Users (Email Address/Phone Number):​ a. Select "Continue with Email" or "Continue with Phone Number".​ b. You will be directed to the "Sign up or sign in with" page and prompted to enter your login details.​ c. Enter your correct email address/phone number and password.​ d. If your account is new, the system will automatically proceed to the registration process.​ e. Confirm your email address/phone number and send the verification code.​ f. Verify the code and re-enter your password.​ g. Your account is now created.​ Next Time Logging In (Email/Phone Number):​ a. The system will automatically verify if your account is registered.​ b. If registered and the password is correct, you will be directed to the Function Home Page.

Please follow these steps carefully:​ Download the App: If not already done, download the latest version (1.5.2) from our official website or the Apple Store.​ Log In & Connect:​ a. Open the RECPOINT AI app and log in to your account.​ b. Tap the "Connect" button in the upper left corner of the screen.​ c. The app will begin searching for nearby devices.​ Activate Your Device: Press the record button on your RECPOINT NOTE to activate it and make it discoverable while the app is searching.​ Complete the Binding Process: Select your device from the list in the app to finish binding.​ If you still can’t bind the device, please provide:​ Screenshots of any error messages.​ A screen recording of the entire process if there’s no error but the device doesn’t connect.

Yes! The AI assistant (located in the upper right corner of the RECPOINT app homepage) has been fully optimized and updated based on user feedback. We sincerely thank you for your valuable insights that guided these improvements. Please feel free to test the updated AI assistant and share your thoughts.

Yes! The AI assistant (located in the upper right corner of the RECPOINT app homepage) has been fully optimized and updated based on user feedback. We sincerely thank you for your valuable insights that guided these improvements. Please feel free to test the updated AI assistant and share your thoughts.